Return Policy
At Forbeo, we strive to ensure that you are always satisfied with your purchase. If you are not satisfied, you have the right to return your order.
Return Period:
You have 30 days from the day you received your order to request a return.
Conditions for returns:
- Items must be unused, unwashed and in original condition with all tags intact.
- Home decor items must be returned in their original packaging, which must not be damaged.
- Items that do not meet these conditions unfortunately cannot be returned.
How to return a product?
Send an e-mail to info@forbeo.com with your order number, a description of the item and the reason for the return. We will assist you further with the return process.
Shipping costs:
You are responsible for the cost of returning an item. Make sure you send the package with track & trace. Please note that our return address is located in China, which may increase shipping costs.
Refund Policy
Refund processing time:
Once we receive and confirm your return, your refund will be processed within 7 business days.
Method of Refund:
Refunds will be issued via the payment method you used for the purchase, unless otherwise agreed upon.
Refund amount:
We will refund the amount of the returned goods, but shipping costs will not be refunded unless otherwise stated.
Didn't receive a refund?
If you have not received a refund within 7 business days, please contact us.
Cancellation Policy
Cancellation Deadline:
You can cancel your order before it has been shipped. Please contact us as soon as possible if you wish to cancel your order.
Cancellation after shipment:
If your order has already shipped, we can no longer cancel it. However, you can return the item once you receive it.
Address for returns
All returns must be sent to our warehouse in China. You will receive the exact return address once you have notified us of the return via email. Please remember that the return must be sent with track & trace.
Important note:
When purchasing items as part of a “1+1 free” promotion, both items must be returned to receive a refund.
Forbeo
Email: info@forbeo.com
Website: www.forbeo.com
This policy applies to all purchases from Forbeo.